Shipping Policy

At TCOZY STEP, we carefully process and package each order before it is shipped.

Order Processing

Orders are processed after payment has been successfully confirmed.

Please make sure that your shipping address, phone number, and other delivery information are correct when placing your order.

TCOZY STEP is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Shipping Time

Delivery times may vary depending on the destination, shipping carrier, customs procedures, holidays, weather conditions, and other circumstances beyond our control.

Once your order has been shipped, tracking information may be provided when available.

If you have any questions about your shipment, please contact us at support@tcozystep.com.

Customs and Import Charges

Depending on the destination country or region, orders may be subject to customs duties, taxes, or other import charges. Any applicable charges are the responsibility of the customer unless otherwise stated.