Refund Policy

🌟 At TCOZY STEP, customer satisfaction is important to us.

🍃 If you receive a defective, damaged, incorrect, or significantly different product from what you ordered, please contact us at support@tcozystep.com.

⭐ When contacting us, please provide your order number and, when applicable, clear photos showing the issue.

🌿 We will review your request and determine the appropriate solution. Depending on the circumstances, we may provide a replacement, refund, or another suitable resolution.

Refunds

✨ If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.

🌾 The time required for a refund to appear in your account may depend on your bank or payment provider.