Refund Policy

At TCOZY STEP, customer satisfaction is important to us.

If you receive a defective, damaged, incorrect, or significantly different product from what you ordered, please contact us at support@tcozystep.com.

When contacting us, please provide your order number and, when applicable, clear photos showing the issue.

We will review your request and determine the appropriate solution. Depending on the circumstances, we may provide a replacement, refund, or another suitable resolution.

Refunds

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may depend on your bank or payment provider.